@charset "UTF-8";
:root{--bg:#f5f7fa;--surface:#fff;--surface-2:#f8fafc;--text:#17212b;--muted:#667586;--line:#dfe5eb;--line-strong:#c8d1db;--pink:#e40073;--pink-dark:#bd005e;--pink-soft:#fff0f7;--green:#0c9b72;--green-soft:#e9f8f3;--blue:#1677c8;--blue-soft:#ebf5fd;--orange:#d97706;--orange-soft:#fff6e8;--red:#c93434;--red-soft:#fff0f0;--shadow:0 12px 34px rgba(25,40,55,.08);--shadow-sm:0 4px 16px rgba(25,40,55,.06);--radius:18px;--radius-sm:11px;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color-scheme:light}
:root[data-theme="dark"]{--bg:#0e141b;--surface:#151e27;--surface-2:#1b2631;--text:#edf3f8;--muted:#9eacba;--line:#2b3946;--line-strong:#3b4b5a;--pink:#ff4da6;--pink-dark:#ff74ba;--pink-soft:#321326;--green:#40c69b;--green-soft:#14342c;--blue:#55a7ea;--blue-soft:#142c40;--orange:#f0ad4e;--orange-soft:#362814;--red:#f07b7b;--red-soft:#3c1f22;--shadow:0 14px 38px rgba(0,0,0,.28);--shadow-sm:0 5px 18px rgba(0,0,0,.2);color-scheme:dark}
*{box-sizing:border-box}html{min-height:100%;background:var(--bg);scroll-behavior:smooth}body{margin:0;min-height:100vh;background:var(--bg);color:var(--text);font-size:15px;line-height:1.55}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}img{max-width:100%}[hidden]{display:none!important}.muted{color:var(--muted)}.eyebrow{margin:0 0 .4rem;color:var(--pink);font-size:.73rem;font-weight:800;letter-spacing:.16em;text-transform:uppercase}h1,h2,h3,p{overflow-wrap:anywhere}h1{margin:.1rem 0 .55rem;font-size:clamp(1.8rem,4vw,2.7rem);line-height:1.08;letter-spacing:-.035em}h2{margin:0;font-size:1.08rem;line-height:1.3}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}
.announce-bar{position:relative;display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:.6rem 1rem;padding:.65rem 2.6rem .65rem 1rem;background:var(--pink);color:#fff;font-size:.83rem;font-weight:650;text-align:center}.announce-bar p{margin:0}.announce-bar a{color:#fff;text-decoration:underline;font-weight:800}.announce-close{position:absolute;top:50%;right:.75rem;transform:translateY(-50%);display:grid;place-items:center;width:26px;height:26px;border:0;border-radius:50%;background:rgba(255,255,255,.2);color:#fff;font-size:.8rem;line-height:1}.announce-close:hover{background:rgba(255,255,255,.32)}
.topbar{position:sticky;z-index:20;top:0;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--surface) 92%,transparent);backdrop-filter:blur(18px)}.topbar-inner{display:flex;align-items:center;gap:2rem;max-width:1240px;height:74px;margin:auto;padding:0 28px}.brand{display:flex;align-items:center;gap:.8rem;min-width:200px}.brand img{width:42px;height:42px;object-fit:contain}.brand-copy{display:grid;line-height:1.1}.brand-copy strong{font-size:1.02rem}.brand-copy small{margin-top:.25rem;color:var(--muted);font-size:.72rem}.main-nav{display:flex;align-items:center;gap:1.25rem;margin-right:auto}.main-nav>a:not(.button){color:var(--muted);font-weight:650}.main-nav>a:hover{color:var(--pink)}.account-actions{display:flex;align-items:center;gap:.65rem}.icon-button{display:grid;width:40px;height:40px;padding:0;place-items:center;border:1px solid var(--line);border-radius:50%;background:var(--surface-2)}.theme-dark{display:none}:root[data-theme="dark"] .theme-light{display:none}:root[data-theme="dark"] .theme-dark{display:inline}.account-menu{position:relative}.account-menu summary{display:flex;align-items:center;gap:.55rem;padding:.35rem .45rem;cursor:pointer;list-style:none;font-weight:650}.account-menu summary::-webkit-details-marker{display:none}.avatar{display:grid;width:34px;height:34px;place-items:center;border-radius:50%;background:var(--pink-soft);color:var(--pink);font-weight:850}.account-popover{position:absolute;top:calc(100% + 12px);right:0;display:grid;width:190px;padding:.55rem;border:1px solid var(--line);border-radius:14px;background:var(--surface);box-shadow:var(--shadow)}.account-popover>a,.account-popover .link-button{display:block;width:100%;padding:.65rem .75rem;border:0;border-radius:9px;background:none;text-align:left}.account-popover a:hover,.account-popover .link-button:hover{background:var(--surface-2);color:var(--pink)}.language-links{display:flex;gap:.25rem;padding:.35rem .7rem;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.language-links a{padding:.2rem .45rem;color:var(--muted);font-size:.78rem;font-weight:800}
.page-shell{width:min(1184px,calc(100% - 40px));margin:0 auto;padding:46px 0 80px}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:2rem;margin-bottom:26px}.page-heading p:last-child{margin:.2rem 0 0}.detail-heading{align-items:center}.heading-actions{display:flex;align-items:center;gap:.8rem}.back-link{display:inline-block;margin-bottom:1rem;color:var(--muted);font-weight:700}.back-link:hover{color:var(--pink)}
.button{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;min-height:42px;padding:.66rem 1rem;border:1px solid transparent;border-radius:11px;font-weight:750;line-height:1;transition:transform .18s ease,background .18s ease,border-color .18s ease}.button:hover{transform:translateY(-1px)}.button-primary{background:var(--pink);color:#fff;box-shadow:0 8px 18px color-mix(in srgb,var(--pink) 24%,transparent)}.button-primary:hover{background:var(--pink-dark)}.button-secondary{border-color:var(--line);background:var(--surface);color:var(--text)}.button-secondary:hover,.button-ghost:hover{border-color:var(--line-strong);background:var(--surface-2)}.button-ghost{border-color:transparent;background:transparent;color:var(--muted)}.button-danger{border-color:color-mix(in srgb,var(--red) 35%,var(--line));background:var(--red-soft);color:var(--red)}.button-compact{min-height:38px;padding:.55rem .85rem}.button-wide{width:100%}
.alert{margin-bottom:18px;padding:.8rem 1rem;border:1px solid;border-radius:12px;font-weight:650}.alert-success{border-color:color-mix(in srgb,var(--green) 35%,var(--line));background:var(--green-soft);color:var(--green)}.alert-error{border-color:color-mix(in srgb,var(--red) 35%,var(--line));background:var(--red-soft);color:var(--red)}
.toolbar{display:flex;align-items:center;justify-content:space-between;padding:.7rem}.scope-switch{display:flex;padding:.25rem;border-radius:12px;background:var(--surface-2)}.scope-switch a{padding:.55rem 1rem;border-radius:9px;color:var(--muted);font-weight:750}.scope-switch a.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.filter-panel{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem;margin-top:12px;padding:1.2rem}.filter-actions{display:flex;align-items:flex-end;justify-content:flex-end;gap:.5rem}.status-chips{display:flex;gap:.5rem;margin:22px 0;overflow-x:auto;padding-bottom:4px}.chip{flex:0 0 auto;padding:.48rem .85rem;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-size:.82rem;font-weight:750}.chip:hover,.chip.active{border-color:var(--pink);background:var(--pink-soft);color:var(--pink)}
.ticket-list{display:grid;padding:.4rem}.ticket-row{display:grid;grid-template-columns:90px minmax(0,1fr) auto 20px;align-items:center;gap:1rem;padding:.9rem 1rem;border-radius:12px;transition:background .15s ease}.ticket-row:hover{background:var(--surface-2)}.ticket-row+.ticket-row{border-top:1px solid var(--line)}.ticket-row-number{color:var(--muted);font-size:.78rem;font-weight:800;letter-spacing:.08em}.ticket-row-title{overflow:hidden;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.ticket-row-meta{display:flex;align-items:center;gap:.55rem;color:var(--muted);font-size:.8rem;white-space:nowrap}.ticket-row-open{color:var(--pink);font-weight:800}.badge{display:inline-flex;align-items:center;width:max-content;padding:.25rem .55rem;border-radius:999px;font-size:.72rem;font-weight:800}.badge-large{padding:.4rem .75rem;font-size:.8rem}.badge-success{background:var(--green-soft);color:var(--green)}.badge-info{background:var(--blue-soft);color:var(--blue)}.badge-warning{background:var(--orange-soft);color:var(--orange)}.badge-danger{background:var(--red-soft);color:var(--red)}.badge-neutral{background:var(--surface-2);color:var(--muted);border:1px solid var(--line)}.badge-accent{background:var(--pink-soft);color:var(--pink)}.empty-state,.error-state{display:grid;min-height:330px;padding:3rem;place-items:center;text-align:center}.empty-state>span,.error-icon{display:grid;width:62px;height:62px;place-items:center;border-radius:50%;background:var(--green-soft);color:var(--green);font-size:1.5rem;font-weight:900}.empty-state p{margin:0;color:var(--muted)}.error-icon{background:var(--red-soft);color:var(--red)}.error-state p{max-width:560px;color:var(--muted)}
.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px}.detail-main{display:grid;gap:18px}.section-card{padding:1.35rem}.section-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:1.25rem;padding-bottom:1rem;border-bottom:1px solid var(--line)}.section-title .eyebrow{margin-bottom:.15rem}.count-pill{display:grid;min-width:28px;height:28px;padding:0 .4rem;place-items:center;border-radius:99px;background:var(--surface-2);color:var(--muted);font-size:.75rem;font-weight:800}.detail-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1.2rem;margin:0}.detail-list>div{padding-bottom:1rem;border-bottom:1px solid var(--line)}.detail-list .detail-wide{grid-column:1/-1}.detail-list dt,.profile-list dt{margin-bottom:.3rem;color:var(--muted);font-size:.72rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.detail-list dd,.profile-list dd{margin:0}.timeline{display:grid;gap:.9rem}.comment-item{display:grid;grid-template-columns:38px 1fr;gap:.8rem}.comment-avatar{display:grid;width:38px;height:38px;place-items:center;border-radius:50%;background:var(--pink-soft);color:var(--pink);font-weight:850;font-size:.85rem}.comment-body{padding:.85rem 1rem;border-radius:13px;background:var(--surface-2)}.comment-meta{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:.5rem}.comment-meta strong{font-size:.92rem}.comment-meta time{color:var(--muted);font-size:.76rem;white-space:nowrap}.comment-item p{margin:.5rem 0 0;white-space:normal;line-height:1.6}.comment-form{display:grid;justify-items:end;gap:.8rem;margin-top:.3rem;padding-top:1.15rem;border-top:1px solid var(--line);}.comment-form label{width:100%}.sticky-card{position:sticky;top:96px}.attachment-list{display:grid;gap:.5rem}.attachment-item{display:flex;align-items:center;gap:.75rem;padding:.7rem;border-radius:11px;background:var(--surface-2)}.attachment-item:hover{color:var(--pink)}.attachment-item>span:last-child{display:grid;min-width:0}.attachment-item strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-item small{color:var(--muted)}.file-icon{display:grid;width:36px;height:36px;flex:0 0 auto;place-items:center;border-radius:9px;background:var(--pink-soft);color:var(--pink);font-weight:900}.upload-form{display:grid;gap:.75rem;margin-top:1rem;padding-top:1rem;border-top:1px solid var(--line)}.file-drop{display:grid;padding:1.2rem;place-items:center;border:1px dashed var(--line-strong);border-radius:13px;background:var(--surface-2);text-align:center}.file-drop input{width:100%;margin-bottom:.7rem}.file-drop span{color:var(--pink);font-size:1.4rem}.file-drop small{color:var(--muted)}
.ticket-form{display:grid;gap:16px}.form-section{display:grid;grid-template-columns:70px 1fr;gap:1rem;padding:1.4rem}.form-section-number{display:grid;width:48px;height:48px;place-items:center;border-radius:14px;background:var(--pink-soft);color:var(--pink);font-weight:900}.form-section-content>h2{font-size:1.2rem}.form-section-content>p{margin:.35rem 0 1.2rem}.form-grid,.request-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem}.request-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.request-grid label{padding:.85rem;border:1px solid var(--line);border-radius:13px;background:var(--surface-2);transition:border-color .18s ease,background .18s ease}.request-grid label.request-selected{border-color:var(--pink);background:var(--pink-soft)}.request-toggle{display:inline-flex;margin-bottom:1.1rem;padding:.25rem;border-radius:12px;background:var(--surface-2)}.request-toggle label{display:flex;align-items:center;padding:.55rem 1.1rem;border-radius:9px;color:var(--muted);font-weight:750;cursor:pointer;transition:background .18s ease,color .18s ease}.request-toggle input{position:absolute;width:1px;height:1px;opacity:0}.request-toggle label:has(input:checked){background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.field-wide{grid-column:1/-1}.field-error{margin:.9rem 0 0;color:var(--red);font-weight:750}.form-actions{display:flex;justify-content:flex-end;gap:.6rem;margin-top:.5rem}
label{display:grid;gap:.4rem;color:var(--text);font-size:.82rem;font-weight:750}input,select,textarea{width:100%;min-height:44px;padding:.68rem .78rem;border:1px solid var(--line-strong);border-radius:10px;outline:none;background:var(--surface);transition:border-color .18s ease,box-shadow .18s ease}textarea{resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--pink);box-shadow:0 0 0 3px color-mix(in srgb,var(--pink) 15%,transparent)}.form-stack{display:grid;gap:1rem}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.profile-list{display:grid;gap:0;margin:0}.profile-list div{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.9rem 0;border-bottom:1px solid var(--line)}.profile-list div:last-child{border-bottom:0}.profile-list dd{font-weight:750}
.guest-body{overflow-x:hidden}.guest-shell{min-height:100vh}.auth-layout{display:grid;min-height:100vh;grid-template-columns:minmax(0,1.1fr) minmax(430px,.9fr)}.auth-layout-single{grid-template-columns:1fr;place-items:center}.auth-story{position:relative;display:flex;flex-direction:column;justify-content:center;overflow:hidden;padding:clamp(3rem,8vw,8rem);background:#121a23;color:#fff}.auth-story:before,.auth-story:after{position:absolute;border:1px solid rgba(255,255,255,.12);border-radius:50%;content:""}.auth-story:before{right:-18%;bottom:-34%;width:68%;aspect-ratio:1}.auth-story:after{right:9%;bottom:-14%;width:35%;aspect-ratio:1}.auth-story h1{position:relative;z-index:1;max-width:700px;font-size:clamp(2.7rem,6vw,5.8rem);line-height:.95}.auth-story>p:not(.eyebrow){position:relative;z-index:1;max-width:560px;color:#bdc8d3;font-size:1.08rem}.story-mark{display:flex;gap:.4rem;margin-bottom:3rem}.story-mark span{width:34px;height:8px;border-radius:99px;background:var(--pink)}.story-mark span:nth-child(2){background:#22a57a}.story-mark span:nth-child(3){background:#2c82c9}.story-meta{position:relative;z-index:1;display:flex;flex-wrap:wrap;gap:.7rem;margin-top:2rem}.story-meta span{padding:.42rem .7rem;border:1px solid rgba(255,255,255,.15);border-radius:99px;color:#d9e1e8;font-size:.75rem}.auth-panel{display:grid;padding:2rem;place-items:center;background:var(--bg)}.auth-card{width:min(430px,100%);padding:2.2rem;border:1px solid var(--line);border-radius:24px;background:var(--surface);box-shadow:var(--shadow)}.auth-logo{width:150px;height:55px;margin-bottom:2rem;object-fit:contain;object-position:left}.auth-card h2{margin:.1rem 0 .35rem;font-size:1.8rem}.auth-card>.muted{margin:0 0 1.5rem}.auth-link{display:block;margin-top:1.2rem;color:var(--pink);font-weight:750;text-align:center}.compact-story h1{font-size:clamp(2.4rem,5vw,4.5rem)}
@media(max-width:980px){.detail-grid{grid-template-columns:1fr}.sticky-card{position:static}.request-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.auth-layout{grid-template-columns:1fr}.auth-story{min-height:42vh;padding:3.5rem}.auth-story h1{font-size:clamp(2.6rem,8vw,4.5rem)}.auth-panel{padding:3rem 1.5rem}.filter-panel{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.topbar-inner{height:66px;padding:0 16px;gap:.8rem}.brand{min-width:0}.brand-copy,.main-nav>a:not(.button),.account-menu summary>span:last-child{display:none}.main-nav{margin-left:auto;margin-right:0}.main-nav .button{font-size:0}.main-nav .button span{font-size:1rem}.account-actions{gap:.3rem}.page-shell{width:min(100% - 24px,1184px);padding:28px 0 60px}.page-heading{align-items:flex-start;flex-direction:column;gap:1rem}.page-heading>.button{width:100%}.heading-actions{width:100%;align-items:stretch;justify-content:space-between}.settings-grid{grid-template-columns:1fr}.ticket-row{grid-template-columns:1fr auto;grid-template-areas:"number open" "title title" "meta meta"}.ticket-row-number{grid-area:number}.ticket-row-open{grid-area:open}.ticket-row-title{grid-area:title}.ticket-row-meta{grid-area:meta;flex-wrap:wrap}.filter-panel,.form-grid,.request-grid,.detail-list{grid-template-columns:1fr}.filter-actions,.field-wide,.detail-list .detail-wide{grid-column:auto}.toolbar{align-items:stretch;flex-direction:column;gap:.6rem}.scope-switch a{flex:1;text-align:center}.form-section{grid-template-columns:1fr;padding:1rem}.form-section-number{width:40px;height:40px}.form-actions{position:sticky;bottom:0;z-index:10;margin:0 -12px;padding:12px;background:color-mix(in srgb,var(--bg) 92%,transparent);backdrop-filter:blur(12px)}.form-actions .button{flex:1}.auth-story{min-height:36vh;padding:2.5rem 1.5rem}.auth-story h1{font-size:2.65rem}.story-meta{display:none}.auth-panel{padding:1.2rem}.auth-card{padding:1.5rem;border-radius:18px}.comment-meta{align-items:flex-start;flex-direction:column;gap:.2rem}}